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Terms and conditions

Rights: 
The registered trademark “IDEA HOBBY – flight of ideas”, the copyrights on the sites www.ideahobby.bg, www.ideahobby.eu, www.ideahobby.ro, www.идеяхоби.бг, as well as the picture materials in them are property of the company ELI-L EOOD with commercial registration in Bulgaria, city of Pleven 5800, 3 Katya Popova Str., ap.2, UIC 114661315, VAT No. BG114661315. 

 

Jurisdiction: 
This site, its contents and all the orders placed through it, fall under the jurisdiction of the Bulgarian laws. Every physical person or legal entity having made an order, accepts automatically these conditions which are entirely complied with the legal provisions and regulations pertaining to online trading.
The pictures of hand-made products presented in www.ideahobby.bg are protected by Copyrights and Related Rights Act, and they are the property of ELI-L EOOD. Their use without indicating the source and the permission of ELI-L EOOD is illegal.

 

Privacy Policy 

We, in IDEA HOBBY, regard with respect and responsibility your personal data protection, and in order to bring clarity and transparency to the process of your personal data collection, storage and processing, we created our privacy policy entirely synchronized with the new Regulation on Personal Data Protection (EU) 2016/679. 

 

Who is responsible for your personal data?
ELI-L EOOD, with principal office at: city of Pleven 5800, 3 Katya Popova Str., ap.2, UIC 114661315, is the personal data administrator and processor. 

 

Where do we store your personal data?
Your personal data are stored in high-tech and well protected server spaces, physically located within the European Union. The server platforms are managed and maintained by Seliton online stores platform, on which our own online store is built by a validly purchased license. 

 

Who has access to your personal data?
Only the personal data administrator mentioned above can access your personal data for marketing purposes. For your orders servicing purposes, we submit a part of your personal data (details as name, email, address, phone number) to third parties – courier companies through which you chose to have the products delivered to you.

 

What is the legal basis for your personal data processing?
Depending on the type of purposes for which you submit your personal data, e.g. order processing, marketing purposes, we shall always inform you on what legal basis you need to submit your personal data. 

 

What are your rights?
Right to access
– You are entitled to request information about your personal data stored with us – for verification and checking against those you have listed in your registration and/or when finalizing your order. You can contact us on sales@ideahobby.bg and you shall receive your personal data by email.
Right to data transferability – You are entitled to receive the personal data you have submitted, in a structured, digital form and to send those data to other parties, if technically applicable.
Right to correction – You are entitled to ask for correction of your personal data in case of a change in your email, address, phone number, or in case of established incorrectness and/or incompleteness. If you have an account with us, you can correct/change and/or supplement your personal data.
Right to deletion, anonymity – At any time you are entitled to ask for deletion of your personal data, i.e. to exert your right to be “forgotten”, by your own person through your account, except in the following cases: current processing of your order or inquiry; upon a performed purchase and related payment/transaction according to the Accountancy Act; claim initiated by you in connection with a product purchased from us at a certain past moment, according to our claims policy. 
Right to reject direct marketing – You are entitled to refuse your personal data processing for direct marketing purposes by following the instructions for refusal being an integral part to any marketing message to you. 
How to exert your rights – By contacting our officer responsible for your personal data protection on sales@ideahobby.bg, or through a complaint to an authorized supervisory body.   

 

Cookies policy 
IDEA HOBBY uses cookies technology - data files that collect and store information while you visit our online store. The purpose of this is to enable us to identify your internet browser and to collect data on the use of our site by you – which pages you usually visit, what is the length of your visits, as well as to recognize this information when you revisit the site, in order to improve your convenience and practical work at our online store IDEA HOBBY.

 

Privacy policy updating
Our privacy policy may be updated as a result of legal and regulatory changes, and you can always find the updated Privacy Policy on our online store IDEA HOBBY.

 

Processing your personal data when purchasing online: 
We shall store and process your personal data on a contractual basis arising from your willingness to purchase goods with/without creating your user account on our online store for the following purposes:
- to manage the process of accepting, processing and execution of your order;
- to send messages/notifications to you through mobile service providers and/or email,  concerning current and actual information on the purchase process, including the delivery status /shipment, term and time of delivery, delivery problems/; 
- so that you can be identified before third parties, e.g. courier companies; 
- so that we can manage the process of your payment/transaction; 
- so that we can consider your claim applications in compliance with our claims policy; 
We shall process your following personal data:
- contact details, including first and family name, email, address and phone number 
- data in the orders history 
- data regarding your payments.  
We shall only provide third parties with such personal data as are necessary and only for the purpose of managing acceptance, processing and execution of your purchase, including:  
- courier companies for delivery and payment of purchased goods 
- hosting company for storage of your personal data on server spaces within the EU economic space 
- banking and financial companies as payment service providers in order to manage your payment process.  
It is important for you to know that the said third parties have an independent and legitimate/legal right and/or obligation to process your personal data.
We shall store your personal data as long as you are our active customer. 
We shall assume that you have stopped being an active customer, if for 3 consecutive years you have never answered a message from us on your email, and/or you have not added products to your shopping cart through your account/IP address, and/or you have not finalized an order.

 

Processing your personal data when creating an account:
We shall store and process your personal data on a contractual basis arising from your willingness create a customer account at our online store and/or to purchase goods, for the following purposes:
- to manage the process of accepting, processing and execution of your order/inquiry; 
- to send messages/notifications to you through mobile service providers and/or email,  concerning current and actual information on the purchase process, including the delivery status /shipment, term and time of delivery, delivery problems/; 
- so that you can be identified before third parties, e.g. courier companies; 
- so that we can manage the process on your payment/transaction; 
- so that we can consider your claim applications in compliance with our claims policy; 

 

We shall process your following personal data:
- contact details, including first and family name, email, address and phone number; 
- data in the orders history 
- data regarding your payments.  
We shall only provide third parties with such personal data as are necessary and only for the purpose of managing acceptance, processing and execution of your purchase, including
- courier companies for delivery and payment of purchased goods 
- hosting company for storage of your personal data on server spaces within the EU economic space 
- banking and financial companies as payment service providers in order to manage your payment process.  
It is important for you to know that the said third parties have an independent and legitimate/legal right and/or obligation to process your personal data.
We shall store your personal data as long as you are our active customer. 
We shall assume that you have stopped being an active customer, if for 3 consecutive years you have never answered a message from us on your email, and/or you have not added products to your shopping cart through your account/IP address, and/or you have not finalized an order.

 

Your personal data processing in direct marketing   
We shall process your personal data in order to send to you updated marketing information, based on your consent to receive such information. Your consent may be expressed by subscribing to our email newsletter, or by accepting our privacy policy. 
We shall use your personal data in order to inform you of our current offers /promotions, discounts, new products and services/ through emails, phone calls, sms and/or instant messaging mobile applications /e.g. Viber, WhatsApp, etc./. In order to be fully at your service as our customers, we shall inform you about a new supply of products that interest you, we shall extend personalized offers to you based on your personal preferences, remind you of products that that are left in your consumer cart. 
We shall process your following personal data:
- contact details, including first and family name, email, address and phone number. If you choose to subscribe to our updated email newsletter at our online store without creating an account, you only need to submit your email address. 
We shall provide third parties, e.g. technical providers/mobile operators, hosting companies, providers, marketing agencies/ with only those of your personal data as are necessary for the provision of the above-mentioned services and for marketing information distribution.  
Right to withdraw your consent: You have the right to withdraw at any time your consent to receive marketing information. You can do this in one of the following 2 ways: 
- by sending an email to sales@ideahobby.bg with the following sentence: „From now on, I wish NOT to receive any marketing notifications from you either on my email, or through any other communication channels”;
- by following the unsubscribe instructions present in every email newsletter we are sending to you. 

 

Cancelling an order by IDEA HOBBY: 
The IDEA HOBBY team may cancel an order placed with the site, by undertaking to promptly notify the customer about this by email or phone, only for the following reasons: 
• When the ordered commodity /product/ is not available – we try to maintain a permanent stock of goods, but due to the large variety of products it is possible at some moment some of them not to be available. In such case, we can offer you a replacement, or if it is not convenient for you, you may cancel the order. If the customer has made a payment/transaction at the time of the order finalizing, IDEA HOBBY shall refund the equivalence of the cancelled product not later than 7 business days, and the said term can be shorter depending on the method in which the customer wishes to have the value refunded.  
• There is a software problem resulting in a mistake in the price or in some other parameter of a particular product, this leading to declaring incorrect information and to misleading the customer.

 

Cancelling an order by the customer: /this does not include cases of cancellation described in Claims menu/ 
• An order may be cancelled by the customer at any time before its submission to a courier company representative, without a monetary sanction for the customer because of the cancellation. Once the order has been handed over to a courier company representative, the customer may also cancel it without monetary sanctions, but the transport costs in both directions shall be at the customer’s expense;
• Upon order cancellation by a card holder indicating a payment method by debit/credit card, after the transaction was executed by the bank, but prior to submitting the order to the courier, the customer  may cancel the order  without monetary sanction, and www.ideahobby.bg undertakes to take immediate actions on refunding the sums to the card of the card holder. If the cancellation is made after the order was submitted to the courier, the customer again shall not owe monetary sanction, but the transport costs in both directions shall be at the customer’s expense. In this case www.ideahobby.bg undertakes to take actions on refunding the sums to the card of the card holder after having received back the delivered order.

 

Prices: 
The prices of all products and services displayed on the site are in Bulgarian lev (BGN) (or its equivalence in EUR at the exchange rate of BNB, i.e. 
1 EUR=1.95583 BGN), VAT included (20%). In the case of temporary or   permanent reduction of the price of a product/s/ and/or use of promotional code (if we provide you with promotional code), the final price less the discount amount shall be displayed on the site. However, in order to avoid misunderstandings, the final prices are those mentioned in the email confirming the acceptance of your order. The minimum value of any order, excluding the price of the courier service, shall be 20 EUR. 

 

Change in the conditions of use: 
IDEA HOBBY reserves the right to change the conditions of use of this site, if necessary.